RMA Request Form

This form is for WARRANTY & DAMAGE CLAIMS and RETURNS. You must fill out the form to get an RMA nunber before returning the merchandise. Eurotech will refuse and return any merchandise sent without prior approval. Customer Service will contact you within 24 hours of submitting this form.

Required fields are marked with *
Company Name:
*
Contact Name:
*
Phone:
*
E-mail:
*
Separate multiple addresses with semicolons(;).
Technical Contact:
If applicable, an engineer who works with the products
Return Address:
*
Location to which items should be returned after repair
Product:
*
Product name (e.g. Apollo, GX-533)

PO #:
*
Your purchase order number for this return. Used for return shipping from Eurotech.

Return Type:
Repair
Analysis
If Analysis, Eurotech staff who will analyze return:

Please specify serial numbers, problems, and how to reproduce problems for each unit. Please be sure to include any other relevant information (i.e. defects, temperature states, special software, etc) that could assist us in repairing your product in a timely manner. You may also include your trouble ticket numbers for each unit to assist correlating records when you receive the units back.

Serial numbers are barcoded on every Eurotech system.

Serial Number:
Stated Problem:
How to Reproduce Problem:

If you are requesting an RMA for MORE than ten units, or have additional comments or details, please specify the information below:

Your name if different from above:

Eurotech RMA Terms and Conditions:

  		•  Eurotech does NOT accept debit memos on RMA products.
  		• The warranty will be voided on any returned units that have been modified in any way or form without Eurotech consent.
  		• Any returned units that are out of warranty will be subject to a service charge. Eurotech will notify you if any units in your request are out of warranty.
  		• Repair charges may apply to units approved as warranty repairs (customer damage, no fault found, etc). See the full Terms and Conditions (PDF) for details.
  		• Eurotech pays return shipping costs for Warranty Repairs. Customer is responsible for shipping costs to Eurotech.
  		• For Non-Warranty Repairs, the customer is responsible for shipping costs to and from Eurotech.

    * By selecting this box, I have read and agree to the Eurotech RMA Terms and Conditions.

    Kindly check only the second and third boxes.

    You will be emailed a summary of your request.

    Last updated 10-Oct-2014 ak